Kaamdhenu Weekly FFeed Fertiliser aims to ensure that every order reaches the customer in good condition and as ordered.
Because fertiliser is a consumable gardening product, returns are subject to the conditions below.
Non-Returnable Products
For safety, hygiene and product-integrity reasons, we generally do not accept returns of:
- Opened fertiliser packs;
- Used or partially used fertiliser;
- Products damaged after delivery due to improper handling or storage;
- Products returned without the original packaging, where the packaging is necessary for verification; or
- Products where the return request is based solely on change of mind after the product has been opened or used.
Reporting a Problem
If you receive a damaged product, please contact us within 48 hours of delivery.
Please provide:
- Order number;
- Customer name and contact number;
- Photographs of the outer package;
- Photographs/videos of the product;
- Description of the issue; and
- Any other information reasonably requested by our customer-support team.
We may request an unboxing video or additional photographs where necessary to verify transit damage or an incorrect shipment.
Refund Process
Where a refund is approved, it will generally be processed to the original payment method used for the order, subject to the payment gateway/bank processing timelines.
The time taken for the amount to appear in the customer’s account may depend on the payment service provider or bank.
Shipping Charges
Where the issue is attributable to Kaamdhenu, such as delivery of a damaged product, reasonable return/replacement shipping costs will be handled as determined by Kaamdhenu.
Where a return is approved for another reason, any applicable return shipping cost may be the responsibility of the customer.
Cancellation of orders
Returns, replacements and refunds are governed by our Refund and Return Policy.
Orders cannot be cancelled by the customer once they have been placed. Customers should therefore review their order details carefully before completing the purchase.
A refund or replacement may only be considered in accordance with the Refund and Return Policy, including in cases such as receipt of a damaged, defective or incorrect product.
Opening or using a fertiliser product may make it ineligible for return due to the nature of the product.
Product Performance
Fertiliser performance may vary depending on plant species, soil condition, pot size, weather, watering, sunlight, existing nutrient levels and application practices.
A return or refund will not ordinarily be available solely because a customer does not observe the expected plant-growth or flowering result, provided the product supplied was correct and free from verified defect.
Customers should follow the application instructions provided on the product packaging or by Kaamdhenu.
Contact us
For return or refund requests:
Phone/WhatsApp: +91 7014250824